Returns & Exchanges

At PJ's Coffee of New Orleans, we pride ourselves on the quality of our small-batch roasts; if you are not completely satisfied with your purchase, we are here to help. Due to the perishable nature of our coffee, we offer returns or exchanges on non-perishable merchandise and unopened coffee bags within 30 days of purchase.

1

Contact Customer Support

Email our guest services team with your order number and a brief explanation of the issue to receive a Return Authorization Number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring that all merchandise is unused and coffee bags remain factory-sealed.

3

Ship the Items

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our New Orleans facility inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing